High Tide Consulting Domain configuration check

Is your domain ready to send?

Verify that a domain's DNS is configured correctly for Salesforce marketing products, before you activate it in the platform.

What are you setting up?
How is DNS managed for this domain?

Delegation means four NS records hand the subdomain to Salesforce. Self-hosted means you keep the zone and maintain the records yourself.

What this platform expects

Common questions

Why does the check look wrong right after a DNS change?

Results come from public resolvers, which cache answers for the length of each record's TTL. A change made in the last few hours may not be visible yet. Re-run the check later rather than changing DNS again.

Does a missing record always mean something is broken?

No. The expected record sets are what Salesforce documents for a full configuration, and plenty of working accounts skip parts of them. A domain with no Reply Mail Management will have no reply records, for example. Read a missing row as something to confirm, not something to fix on sight.

The records look right, so why does mail still fail?

DNS only proves the records exist. Sending can still fail if the domain was never activated in the platform, if the business unit points at a different domain, or if a DMARC policy rejects the alignment. Those live in the application, not in DNS.

Where does the DNS data come from?

Lookups go to Google and Cloudflare over DNS-over-HTTPS, whichever answers first, and the resolver used is named next to the results. Both are public recursive resolvers, so you see what the rest of the internet sees rather than what your own network sees.

Is anything stored or sent anywhere?

No. The lookups run in your browser. No domain you enter is sent to High Tide or saved anywhere, and nothing is logged.

Why does the DKIM check need a selector?

DKIM keys are published at a name only the sender knows, in the form selector._domainkey.yourdomain.org. There is no way to discover it from DNS, so without the selector the key cannot be found. Platforms that manage DKIM for you, like delegated Engagement and Marketing Cloud Next, do not need one and the field is hidden for them.